Technical Customer Support Engineer

Mid-level Contract Full Time Found 14d ago

Tasks

• Address data integration problems
• Collaborate on bug triage and improvements
• Communicate with stakeholders
• Conduct health checks and minor deployments
• Coordinate patching and maintenance
• Create and update knowledge base articles
• Diagnose networking and connectivity issues
• Handle identity and access management
• Own customer cases from intake to resolution
• Perform advanced database investigations
• Support and maintain multi-cloud environments
• Troubleshoot application, integration, and network issues

Perks/Benefits

• Performance bonus
• Training & development
• Work from home

Skills/Tech-stack

API | AWS | Automation | Azure | C# | CI/CD | Cloud Computing | Containerization | DNS | Firewalls | HTTP/HTTPS | Kubernetes | Logging | Monitoring | Network Troubleshooting | Networking | Observability | Powershell | Python | SQL | TCP/IP | TLS/SSL | Troubleshooting | VPN | Windows server