Sr. Technical Support Engineer with German
Tasks
- Coordinate with departments and vendors
- Create and maintain technical documentation
- Develop support processes and procedures
- Diagnose and troubleshoot technical issues
- Handle reseller support requests
- Identify support trends and collaborate on solutions
- Lead incident response and participate in on-call duties
- Log issues and updates in tracking system
- Reproduce issues and conduct root cause analysis
- Respond to complex customer requests
- Support cloud and hardware solutions
- Triaging issues for resolution within SLOs
Perks/Benefits
- N/A
Skills/Tech-stack
APIs | AWS | Apache | Attention to detail | Azure | Communication | Customer Service | DNS | Databases | FTP | Flexibility | HTTP | HTTPS | IIS | Integration | JSON | Jira | Linux | MSSQL | MySQL | Networking | OAuth | PostgreSQL | Problem Solving | Python | REST | SSL | SaaS | Shell | System Architecture | Ticketing systems | Troubleshooting | Web Technologies | Zendesk
Education
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