IT Service Management Architect and Technical PM
Pennsylvania, United States - Remote
R
USD 108K-160K (estimate) Senior-level Full Time
Tasks
- Architect ITSM framework and roadmap
- Author and maintain ITSM plan
- Coordinate security and vulnerability management
- Coordinate technical SMEs and track delivery commitments
- Define operational readiness and handoff requirements
- Define service catalog service model and SLAs
- Develop integrated project plans and status reporting
- Drive service reporting and performance management
- Ensure ITSM compliance and auditability
- Establish availability capacity performance reliability management
- Establish continual service improvement framework
- Implement ITIL-aligned processes
- Implement patch release and configuration management
- Maintain RAID items and drive resolution
- Manage technical capability delivery across workstreams
- Operationalize service desk incident problem change
- Plan contingency continuity and disaster recovery
- Set up monitoring observability and data event management
- Translate technical requirements into tasks and deliverables
Perks/Benefits
Skills/Tech-stack
Availability Management | Business Continuity | CMDB | Capacity Management | Change Management | Configuration Management | Disaster Recovery | Governance | ITIL | ITSM | Incident Management | Monitoring | Observability | Patch Management | Performance Management | Problem Management | Project Management | RACI | RAID management | Release Management | Reliability management | Security Management | Service Desk | Service Level | Service Level Agreements | Service Management | Vulnerability Management
Education
N/A
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