Cybersecurity Support Engineer (FortiSASE) - Malaysia
Wilayah Persekutuan Kuala Lumpur, Malaysia
CAD 82K-110K (estimate) Mid-level Full Time Found 5d ago
Tasks
- Analyze configuration and system information
- Communicate with customers and lead meetings on escalated issues
- Educate customers on networking and product knowledge
- Manage technical cases including escalation and closure
- Provide technical support via phone chat and web resolving customer issues
- Recommend corrective actions
- Reproduce customer environments on lab equipment
- Review and interpret technical documentation
- Troubleshoot FortiSASE and related products
Perks/Benefits
Skills/Tech-stack
ADVPN | Antimalware | BGP | Communication | Firewalls | IDS | IPS | IPSec | LDAP | Linux | Mac | Network Security | OAuth | OSI Model | Problem Solving | RADIUS | Routing | SAML | SDWAN | Support | Switching | Troubleshooting | Windows
Regions
Countries
States
Language: en |
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