L2 CLoud Operations Engineer
Tasks
- Administer Azure Active Directory
- Administer Fortinet FortiGate firewalls
- Administer Microsoft 365 services
- Administer Microsoft Intune and Endpoint Manager
- Administer VMWare ESXi
- Collaborate on escalated incidents and root cause analysis
- Configure Conditional Access
- Configure Group Policy and security groups
- Configure SSL VPN and IPsec VPN
- Configure switch ports and VLANs
- Create runbooks and knowledge base documentation
- Document troubleshooting and resolutions
- Identify automation opportunities
- Manage Active Directory and Azure AD accounts
- Manage FortiGate NAT rules and VPN tunnels
- Manage tickets in Jira Service Management
- Monitor cloud infrastructure and endpoints
- Operate Microsoft Azure Virtual Machines
- Participate in shift rotation and on call schedules
- Perform Office 365 administration
- Provide second line technical support
- Resolve incidents within SLAs
- Serve as escalation point from L1
- Support Azure Virtual Desktop
- Support Citrix virtual desktop
- Support Windows Server DNS DHCP and DFS
- Troubleshoot Cisco Meraki networking
- Troubleshoot TCP IP DNS and DHCP
- Troubleshoot Windows 10 and Windows 11
- Troubleshoot wireless connectivity
Perks/Benefits
Skills/Tech-stack
Active Directory | Azure AD | Azure Active Directory | Azure Networking | Azure Virtual | Azure Virtual Desktop | Azure Virtual Machines | Cisco | Cisco Meraki | Citrix | Conditional Access | DFS | DHCP | DNS | EndPoint Manager | Exchange Online | Fortinet Fortigate | Group Policy | Group Policy Objects | IPSec VPN | ITIL | ITSM | Jira Service | Jira Service Management | Microsoft 365 | Microsoft Azure | Microsoft Intune | Microsoft Teams | NAT | OneDrive | Outlook | Policy Objects | Powershell | Routing | SSL-VPN | Service Management | SharePoint Online | Switchport | TCP/IP | VLAN | VMware ESXi | Virtual Desktop | Virtual Machines | Windows 10 | Windows 11 | Windows server | Wireless
Education
N/A
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