Technical Support Engineer II - EDR (Hybrid, IND)
Tasks
- Collaborate with engineering on bugs
- Create knowledge articles
- Identify root cause
- Learn new technologies
- Maintain shift and holiday coverage
- Meet operational goals
- Provide product support
- Resolve escalations
- Troubleshoot customer issues
Perks/Benefits
- Employee networks
- Flexible-hybrid work
- Paid adoption leave
- Paid parental leave
- Professional development
- Vacation and holidays
- Volunteer opportunities
- Wellness programs
Skills/Tech-stack
Amazon Web Services | Bash | Cause analysis | Cloud Computing | Cloud platform | Detection and Response | EDR/XDR | ELK | Endpoint Detection and Response | Endpoint Security | Endpoint detection | Falcon platform | File I/O | Google Cloud | Google Cloud Platform | I/O | Incident Response | Linux | MacOS | Memory Management | Microsoft Azure | Mitre Attack | Network I/O | Powershell | Python | QRadar | Root Cause Analysis | Root cause | Shared Libraries | Software Distribution | Splunk | Threat detection | Troubleshooting | User space | Web Services | Windows | Windows Registry | Windows kernel
Education
N/A
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