Managed Services Engineer – Evergreen Pipeline
Tasks
- Administer user identities and access
- Balance technical remediation with customer education
- Communicate effectively via email, tickets, and calls
- Document troubleshooting steps and configurations
- Execute patching and vulnerability remediation
- Investigate security alerts and participate in incident response
- Monitor infrastructure performance and uptime
- Monitor, triage, and remediate incidents
- Operate within SLA and KPI frameworks
- Support Microsoft cloud and infrastructure
- Support endpoint provisioning and compliance
- Support external customers professionally
- Support high-visibility stakeholders
- Support multi-tenant managed environments
Perks/Benefits
Skills/Tech-stack
Autotask | Azure AD | Azure Backup | Azure Site Recovery | Conditional Access | Defender for | Defender for Cloud | Defender for Identity | Device Compliance | Entra ID | Exchange Online | Hybrid Join | Incident Response | Intune | Jira | Licensing | MDR | MFA | Microsoft Azure | Microsoft Defender | Microsoft Teams | Network Monitoring | RBAC | RMM tools | SIEM platforms | Sentinel | ServiceNow | SharePoint Online | Site Recovery | Tenant administration | Threat detection | Windows Autopilot | XDR
Education
Associate Degree | Bachelor's Degree | Diploma | High School Diploma
Regions
Countries
States
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