Manager, Cybersecurity Advisors Team, Central Europe

Tasks

• Collaborate with managed soc teams
• Collaborate with product sales marketing and technology teams
• Drive customer satisfaction retention and growth
• Forecast customer health
• Handle customer escalations
• Implement proactive engagement strategies
• Improve service delivery processes
• Interface with customers and prospects on service strategy and issues
• Lead cybersecurity advisors team
• Manage customer book of business
• Recruit, mentor, and retain advisors

Perks/Benefits

• Occasional travel

Skills/Tech-stack

Customer Relationship Management | Customer Retention | Customer Success | Customer relationship | Cybersecurity | Executive stakeholder management | Key Performance Indicators | Operations Center | Performance indicators | Relationship Management | Risk Management | Security Operations Center | Security operations | Stakeholder management | Threat Management