Manager, Cybersecurity Advisors Team, Central Europe
Tasks
- Collaborate with managed soc teams
- Collaborate with product sales marketing and technology teams
- Drive customer satisfaction retention and growth
- Forecast customer health
- Handle customer escalations
- Implement proactive engagement strategies
- Improve service delivery processes
- Interface with customers and prospects on service strategy and issues
- Lead cybersecurity advisors team
- Manage customer book of business
- Recruit, mentor, and retain advisors
Perks/Benefits
Skills/Tech-stack
Customer Relationship Management | Customer Retention | Customer Success | Customer relationship | Cybersecurity | Executive stakeholder management | Key Performance Indicators | Operations Center | Performance indicators | Relationship Management | Risk Management | Security Operations Center | Security operations | Stakeholder management | Threat Management
Education
N/A
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