Manager IT Administrator
Tasks
- Coach mentor support team
- Coach stakeholders on technology use
- Communicate technology needs to IT department
- Define asset management processes
- Define change management processes
- Define incident management processes
- Define problem management processes
- Deliver customer service for IT services
- Ensure community technical health and stability
- Escalate complex incidents and communicate updates
- Lead local technical improvement projects
- Maintain infrastructure documentation
- Manage IT customer expectations
- Manage vendors and SLAs
- Perform root cause analysis for severity 1 and 2 outages
- Provide technology training
Perks/Benefits
Skills/Tech-stack
Asset Management | Cause analysis | Change Management | Healthcare IT | Healthcare IT support | IT Infrastructure | IT Support | Incident Management | Network Troubleshooting | Problem Management | Root Cause Analysis | Root cause | Service Level | Service Level Agreements | Technical documentation | Vendor management | WiFi
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Science in Computer Science | Bachelor of Science in Management Information Systems
Roles
Administrator | IT | IT Administrator | IT Manager | Manager
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