Manager, Managed Services Security
Mississauga / Forsythe - ON, Canada
CAD 115K-162K Senior-level Full Time
Tasks
- Design operational reports
- Develop KPIs and objectives
- Develop and coach trusted advisor skills
- Develop reports, presentations, SOPs
- Ensure quality documentation and processes
- Establish industry thought leadership
- Identify new Trusted Advisor programs
- Implement solutions for service issues
- Lead client meetings and build relationships
- Manage service delivery and process improvements
- Mentor and coach team members
- Perform quality assessments
- Promote organization at industry events
- Support new service launches
Perks/Benefits
- Career development
- Flexible hours
- Industry recognition
- Networking opportunities
- Performance recognition
Skills/Tech-stack
Client escalation management | Coaching | Cross-Functional Collaboration | Cross-functional | Customer Relationship Management | Customer relationship | Escalation management | Functional collaboration | Knowledge Management | Leadership | Operational reporting | Presentation | Problem Solving | Process Improvement | Quality Assurance | Relationship Management | Security technologies | Service Delivery | Strategic Planning | Team Management
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