Microsoft Teams Phone Administrator
Tasks
- Administer Microsoft Teams environment
- Administer Teams Phone Direct Routing configurations
- Assign and manage phone numbers
- Collaborate with engineering network and security teams
- Configure voice routing policies and dial plans
- Create knowledge articles and job aids
- Document configurations and procedures
- Maintain auto attendants and call queues
- Manage voice user lifecycle operations
- Monitor Teams service health
- Monitor voice quality and call performance
- Provision and configure devices
- Stay current with Teams Phone updates and best practices
- Support incident response and escalation coordination
- Troubleshoot call failures latency and quality issues
- Troubleshoot user configuration and policy mismatches
- Validate call flows and routing behavior
Perks/Benefits
- 401k matching
- Career development opportunities
- Commuter benefits
- Flexible time off
- Flexible work schedules
- Health, dental, and vision plans
- Life insurance
- Mentorship program
- Paid training opportunities
- Remote work option
- Tuition reimbursement
Skills/Tech-stack
Auto attendants | Call Quality Dashboard | Call Queues | Call analytics | Call quality | Dial plans | Direct Routing | E911 | Microsoft Teams | Powershell | Routing policies | SBC | Teams Phone | VoIP | Voice Routing | Voice routing policies
Education
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