Middleware Administrator, Junior
Tasks
- Administer user account lifecycle
- Coordinate system status and outages
- Diagnose and troubleshoot user issues
- Escalate issues to technical teams
- Log incidents and service requests
- Maintain configuration control
- Manage incident resolution
- Monitor middleware platforms
- Prioritize tasks to meet SLAs
- Provide user technical support
- Support authentication systems
- Update knowledge base and FAQs
Perks/Benefits
- 401k
- Certification support
- Healthcare
- Paid federal holidays
- Paid vacation
- Pet insurance
- Relocation assistance
- Training
- Tuition assistance
Skills/Tech-stack
Application Server | Atlassian | Authentication | F5 BigIP | Help desk | Help desk ticketing | IIS | Incident Management | Jira Service | Jira Service Management | Knowledge Base | Knowledge base management | Linux | Oracle Application | Oracle Application Server | Request Management | Service Level | Service Level Agreement | Service Management | Service Request | Service request management | SharePoint | Single Sign-On | Smart CAC | Troubleshooting | Two-Factor Authentication | WebLogic | Windows server
Education
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