Customer Success Technical Advisor
North Sydney, Australia
AUD 116K-140K (estimate) Senior-level Full Time
Tasks
- Conduct architecture reviews and configuration audits
- Coordinate with product engineering and sales engineering
- Create success plans with technical milestones
- Design and deliver technical workshops
- Develop troubleshooting playbooks and operational reports
- Guide onboarding and deployment for value realization
- Maintain account health documentation and environment maps
- Perform root cause analysis for complex issues
- Provide proactive recommendations during security events
- Provide technical advocacy for enterprise clients
Perks/Benefits
- Diversity, equity & inclusion
- EAP access
- Gym reimbursements
- Medical insurance
- Mental health support
- Paid parental leave
Skills/Tech-stack
AWS | Architecture Review | Azure | Cause analysis | Cloud platform | Configuration audit | Endpoint Security | Google Cloud | Google Cloud Platform | Hybrid Cloud | Linux | Mitre Attack | NIST | Network Security | Root Cause Analysis | Root cause | SIEM | SOC Operations | Security Architecture | Solaris | Technical Support | Verbal communication | Windows server | Written communication
Education
Regions
Countries
States
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