Reliability Engineer II
Tasks
- Collaborate with federated change manager
- Collaborate with federated incident manager
- Create change records and follow up approvals
- Create post-incident reports
- Engage partners to facilitate change and incident processes
- Maintain Remedy hygiene with ITSM adherence
- Participate in ITSM compliance audits
- Partner with regulatory teams for compliance
- Prepare CAB report
- Prepare incident management communications
- Prepare weekly product team reports
- Represent team in ICRB meetings
- Review daily changes and incidents
- Support internal audits
- Track and monitor ITSM KPIs
Perks/Benefits
- N/A
Skills/Tech-stack
Change Management | ITIL | ITSM | ITSM KPI | Incident Management | Remedy | Service Management | ServiceNow
Education
N/A
Roles
Engineer | ITSM Specialist | Reliability Engineer | Specialist
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