Network Security Engineer (L1) - English Speaker

Tasks

• Create knowledge articles
• Identify problems and errors
• Investigate first line incidents
• Monitor client infrastructure and solutions
• Perform disaster recovery support
• Perform shift handovers
• Provide chat support
• Provide telephonic support
• Report and escalate incidents
• Resolve incidents and service requests
• Schedule configuration change windows
• Schedule patching windows
• Support automation and process improvement
• Update knowledge articles

Perks/Benefits

• Remote work
• Shift work

Skills/Tech-stack

Aruba | Cisco | Fortinet | ITIL | ITSM | ITSM ticketing | Incident investigation | Juniper | Logic Monitor | Network Troubleshooting | Palo Alto | Palo Alto Networks | Redundancy | Security incident | Security incident investigation | ServiceNow