Network System Administrator 1
Tasks
- Escalate complex issues to higher support tiers
- Maintain IT services knowledge base
- Maintain Zscaler policies documentation
- Maintain network documentation
- Manage network tickets
- Manage vendor relationships
- Meet SLA and KPI targets
- Monitor network infrastructure
- Perform hardware/software troubleshooting
- Procure and provision network circuits
- Resolve network incidents
- Support incident management and process improvement
- Troubleshoot Zscaler endpoint and proxy issues
- Troubleshoot connectivity issues
- Troubleshoot routers switches firewalls
- Update network configurations
- Update network troubleshooting runbooks
- Use scripts and automation tools for support
Perks/Benefits
Skills/Tech-stack
AWS | Agile | Automation | Azure | BGP | CCNA | Cisco | Cisco Firewalls | Cisco IOS | Cisco Routers | Cisco switches | Cloud platform | DHCP | DNS | Firewalls | GCP | Google Cloud | Google Cloud Platform | HSRP | IPv6 | IS-IS | Juniper | LDP | MPLS | MPLS traffic engineering | Netflow | OSI Model | OSPF | Palo Alto | Palo Alto Networks | RSVP | Routers | SLA | SNMP | Scripting | Segment routing | ServiceNow | Switches | TCP/IP | Telemetry | Traffic Engineering | VLAN | Zscaler
Education
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