NOC Operations Administrator I
Tasks
- Act as first point of contact for partner NOCs
- Coordinate incident response
- Document resolution steps to knowledge database
- Engage support teams to resolve incidents
- Escalate issues to management
- Handle customer escalations
- Log alerts and relate to incidents or changes
- Monitor BlackBerry infrastructure and services
- Monitor alerts and incident impact
- Perform maintenance tasks for continuous service delivery
Perks/Benefits
- Dental insurance
- Disability insurance
- Employee share purchase program
- Life insurance
- Medical insurance
- Paid time off
- Retirement plan
- Vision insurance
Skills/Tech-stack
AWS | Apache | Azure | Blackberry | DNS | HTTP | HTTPS | IP | JBoss | Jira | Linux | MySQL | NetApp | OpenNebula | Oracle Database | PostgreSQL | SSL | TCP | TCPIP | Ubuntu | WebLogic | Windows server
Education
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