Contact Center Administrator
Tasks
- Collaborate with IT and vendors
- Configure call flows and routing
- Document configurations and processes
- Generate reports and dashboards
- Maintain user accounts and security
- Manage contact center systems
- Monitor system performance
- Support technical issues
Perks/Benefits
- Career development
- English language work environment
- Global colleagues
- Supportive environment
- Training opportunities
Skills/Tech-stack
ACD | APIs | BI tools | CRM | Call Routing | Contact Center Systems | Contact center | IT certifications | IVR | Quality monitoring | SQL | Scripting | Telephony technologies | Troubleshooting | Workforce Management
Education
Regions
Countries
States
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