Escalation Engineer, CDN/Developer Platform
Tasks
- Collaborate with support and engineering teams
- Communicate technical status and resolutions
- Contribute to knowledge bases and runbooks
- Document findings and procedures
- Investigate complex technical issues
- Manage escalation lifecycle
- Perform deep-dive troubleshooting
- Provide technical guidance and mentoring
- Stay current with product releases and known issues
Perks/Benefits
- Bereavement leave
- Commuter benefits
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending accounts
- Health insurance
- Life insurance
- Medical leave
- Mental health support
- Paid time off
- Parental leave
- Retirement plan
- Stock participation
- Vision insurance
Skills/Tech-stack
APIs | Application protocols | Application troubleshooting | Browser performance | CDN | Caching | Cloud Platforms | Command Line | Curl | DNS | Database troubleshooting | Dig | Docker | Dynatrace | ELK Stack | Git | Grafana | HTTP | Jaeger | Kibana | Kubernetes | Leadership | Linux | Load Balancing | Logging | MTR | Mentoring | Monitoring | Network Infrastructure | Network Protocols | New Relic | OWASP | OpenTelemetry | Profiling | Prometheus | RESTful APIs | SQL | Secure Coding | Security Principles | Self-motivated | Sentry | Server Side | Server-side architecture | Serverless | Traceroute | Tracing | Tracing tools | Web frameworks
Education
N/A
Roles
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