Technical Support Engineer (Remote, NZD)

Tasks

• Create knowledge articles
• Engage stakeholders
• Fix bugs and enhance features
• Identify root causes
• Manage operational goals
• Mentor/training
• Support CrowdStrike customers globally
• Troubleshoot and diagnose issues
• Work on shifts/holidays

Perks/Benefits

• Employee networks
• Great Place to Work certification
• Office amenities
• Parental leaves
• Professional development
• Vacation days
• Wellness programs

Skills/Tech-stack

Application Support | Cause analysis | Collaboration | Communication | Customer Service | Debugging | Linux | Mac | Operating System | Operating system support | Product improvement | Product knowledge | Root Cause Analysis | Root cause | System Support | Troubleshooting | Windows