Operations Support (Tier III)
Alexandria, Virginia, United States
USD 104K-140K (estimate) Senior-level Full Time
Tasks
- Analyze print device usage
- Apply patches
- Conduct after-action reviews
- Coordinate certificate lifecycle actions
- Coordinate equipment repair and services
- Create knowledge base articles
- Create standard workstation images
- Document incidents in ticketing system
- Ensure compliance with STIGs
- Execute change management
- Implement DoD security enhancements
- Maintain and create SOPs
- Maintain tape library
- Manage DoD PKI certificates
- Manage configuration changes
- Meet service level metrics
- Monitor IT systems
- Monitor logs and alerts
- Operate and optimize print services
- Perform backup and restoration
- Perform incident response procedures
- Perform systems maintenance
- Respond to incidents
- Support IT project teams
- Test deploy software
- Troubleshoot system outages
- Update help desk SOPs
- Use VMware for troubleshooting
- Use remote desktop tools for support
Perks/Benefits
- 401k match
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- On site work with telework availability
- Vision insurance
Skills/Tech-stack
Active Directory | Backup and Restoration | Certificate Lifecycle Management | Certificate lifecycle | Certificate management | Change Management | Compliance | Configuration Management | Configuration Manager | Desktop Remote Tools | DoD Certificate Management | Documentation | ITIL | Incident Response | JWICS | Knowledge Base | Knowledge Base Articles | Lifecycle Management | McAfee HBSS | Microsoft Active Directory | Microsoft Exchange | Microsoft SharePoint | Monitoring | NIPRNET | Operating procedures | PKI | Patch Management | Remote Administration | Remote tools | SCCM | SIPRNet | STIG | Security Tools | Service Level | Service Level Management | Splunk | Standard Operating Procedures | System Center | System Center Configuration | System Center Configuration Manager | Ticketing systems | Troubleshooting | VMware | Virtualization
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