Operations Systems Engineer
Tasks
- Analyze alarms and faults
- Assist internal customers
- Collaborate with Service Desk
- Communicate with support teams and management
- Document incidents and problems
- Escalate issues appropriately
- Maintain knowledge and skills
- Participate in on-call rotations
- Prioritize work to meet KPIs
- Provide Tier I support
- Troubleshoot data center systems
- Update incident tickets
Perks/Benefits
- N/A
Skills/Tech-stack
Alarm analysis | Alarm systems | Analytical Skills | BACnet | Communication | Customer Service | DCIM | Data center | Data center support | Detail Orientation | Documentation | IT Support | Knowledge of BMS | Knowledge of EPMS | Microsoft Windows | Mqtt | Multi-tasking | Office Suite | Organization | Prioritization | Problem Solving | Protocols Modbus | SNMP | Self-motivation | Troubleshooting | Visio | Web Services
Education
N/A
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