Technical Support Engineer
All Cities, India
INR 938K-1173K (estimate) Mid-level Full Time Found 1d ago
Tasks
- Act as liaison between technical and business stakeholders
- Coordinate resolution with IT, vendors, and teams
- Leverage AI/Copilot tools for productivity and documentation
- Manage incidents using severity frameworks
- Monitor system alerts and contact center platforms
- Participate in standups, war rooms, and post-incident reviews
- Prepare incident and performance reports
- Support audit and compliance documentation
- Track performance metrics and system health
Perks/Benefits
- Certification programs
- Culture of Performance
- Health insurance
- Internal mobility
- Language courses
- Mentorship
- Professional development
- Relocation program
- Remote work
- Social events
- Sustainable business practices
Skills/Tech-stack
AI tools | Call center platforms | Cloud call center | Cloud call center platforms | Communication skills | Crisis Handling | Dynatrace | Genesys Engage | IT Operations | Incident Management | Microsoft Copilot | Network Monitoring | ServiceNow | Splunk | Teamwork Skills | Vendor Coordination
Education
N/A
Language: en |
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