Retail Security Operations Account Manager
Tasks
- Conduct on-the-job training
- Coordinate support services
- Enforce company policies
- Ensure quality customer service
- Ensure reporting and contract compliance
- Handle escalated security issues
- Hire and select security staff
- Maintain client and employee relationships
- Maintain client communication on issues
- Maintain employee grievance resolution
- Maintain policy and announcements communication
- Maintain site specific operational procedures
- Maintain staffing requisitions and hiring support
- Manage operating schedules
- Manage security team
- Manage uniforms equipment supplies and vehicles
- Meet financial and operational goals
- Process payroll for security personnel
- Provide after hour emergency response
- Schedule security shifts
- Supervise retail security operations
- Train and coach security officers
- Update personnel records
- Utilize WinTeam for scheduling billing and reports
Perks/Benefits
- N/A
Skills/Tech-stack
Billing | Coaching | Conflict Management | Contract compliance | Customer Service | Financial Management | Invoice Aging | Operational Procedures | Payroll | Performance Management | Problem Solving | Reporting | Scheduling | Team Management | Training | WinTeam
Education
Bachelor of Arts | Bachelor of Business Administration | Bachelor of Engineering | Bachelor of Science
Roles
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