Platform Administrator (Zendesk)
Tasks
- Automate backend workflows with Python
- Collaborate on ticket forms and macros
- Design and deploy routing logic and triggers
- Document system modifications
- Maintain change management system
- Manage platform health and stability
- Mentor team on system features
- Support AI and Data teams with configurations
- Test and deploy Zendesk updates
Perks/Benefits
- Bike allowance
- Gym access
- Health benefits
- Home-office allowance
- Hybrid working
- Learning and development budget
- Paid Holidays
- Pension scheme
- Transport allowance
- Work devices
Skills/Tech-stack
APIs | Agile methodology | Change Management | JSON | MacOS | Python | Routing logic | System Automation | System configuration | Technical documentation | Zendesk AI | Zendesk Knowledge | Zendesk Support | Zendesk talk
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Regions
Countries
States
Cities
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