NOSC Battle Captain
USA FL MacDill AFB - 7115 S Boundary Blvd (FLC096), United States
USD 85K-110K Mid-level Full Time
Tasks
- Assign scope of impact to stakeholders and users
- Conduct senior leadership briefings
- Configure monitoring thresholds alerts and documentation
- Develop and execute event notification procedures
- Develop standard operating procedures for ASI management
- Drive continual process improvement
- Lead incident triage using ITSM
- Maintain continuity of IT operations plan
- Manage authorized services interruption process
- Manage daily network operations reporting
- Manage network availability and incident response
- Manage weekly activity report process
- Monitor service availability and record non compliance
- Perform quality assurance monitoring for ASI requests
- Process de conflict and track component ASI requests
- Provide global oversight for enterprise networks
- Serve as primary client liaison
- Socialize scheduled services interruptions with stakeholders
- Supervise operations staff and service desk
Perks/Benefits
- 401k match
- Health savings account
- Life insurance
- Long-term disability
- Medical, dental, vision plans
- Paid time off
- Short-term disability
Skills/Tech-stack
IT Service Management | IT service | Incident Response | Monitoring and Alerting | Network operations | Request Management | Service Management | Service Request | Service request management | ServiceNow | SolarWinds
Education
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