Principal Customer Experience Engineering Manager
Redmond, WA, US; Atlanta, GA, US; Dallas, TX, US; Charlotte, NC, US
USD 139K-304K Senior-level Full Time
Tasks
- Build and develop high-performing teams
- Convert support learnings into automation diagnostics standards
- Ensure security compliance and sovereign requirements
- Implement AI first operations agentic workflows
- Lead incident execution for high severity escalations
- Lead on call triage incident response and escalation management
- Own end to end support response and mitigation
- Reduce operational demand by eliminating systemic drivers
Perks/Benefits
- N/A
Skills/Tech-stack
AI-powered automation | Agentic Workflows | Automation | Cloud Operations | Compliance Management | Customer Experience | Diagnostics | Incident Management | Incident Response | People leadership | Reliability Engineering | Security Compliance | Standards development | Technical Support
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