Product Operations Technical Support Engineer, Edge Compute Systems
Costa Mesa, California, United States
USD 113K-149K Mid-level Full Time
Tasks
- Collect and analyze customer feedback
- Collect organize and analyze failure data
- Conduct trend analysis
- Coordinate technical and non-technical stakeholders
- Debug hardware and software issues
- Evaluate and improve product capabilities
- Improve observability and health telemetry
- Maintain product specification awareness
- Manage incident resolution and status visibility
- Obtain security clearance
- Perform log reviews and diagnostics
- Provide proactive customer communications
- Sustain customer deployments
- Triage diagnose and root cause incidents
Perks/Benefits
Skills/Tech-stack
Cause analysis | Command Line | Datadog | Git | Grafana | Incident Management | Jira | Linux | Log Analysis | NixOS | Observability | Root Cause Analysis | Root cause | Security clearance | System Administration | System diagnostics | Trend analysis | VictorOps
Education
Regions
Countries
States
Cities
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