Product Support Engineer - Cloud Security
Tasks
- Analyze support case trends
- Assess customer technical environment
- Consult on deployments
- Contribute to knowledge base
- Escalate technical product issues
- Handle level 2-3 support cases
- Manage expectations and follow through on solutions
- Mentor level 1 engineers
- Proactively share latest technologies with engineering team
- Resolve technical issues
- Write technical guides and articles
Perks/Benefits
Skills/Tech-stack
AWS | Application Security | Azure | DB2 | Firewalls | HTTP | Linux | Load balancers | Microsoft SQL | Microsoft SQL Server | MySQL | Oracle | Perl | Proxies | Python | Relational databases | SQL Server | Scripting | Shell | TCPIP | Unix
Education
Regions
Countries
States
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