Product Support Engineer
Tasks
- Create knowledge base articles
- Define and resolve problems
- Develop technical solutions
- Escalate issues appropriately
- Maintain product knowledge
- Manage customer support cases
- Meet deadlines and improve efficiency
- Monitor support queues
- Provide pre-sales technical support
- Travel for customer or event support
- Troubleshoot technical issues
Perks/Benefits
Skills/Tech-stack
AWS | Access Management | Active Directory | Azure | CRM | Customer Service | Cybersecurity | Google Cloud | Group Policies | IT Support | Identity and Access Management | Identity and access | LDAP | Problem Solving | Product support | Salesforce | SysVol | Technical Communication | Troubleshooting
Education
Roles
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