Product Support Engineer, Tier 3

Mid-level Full Time Found 13d ago

Tasks

• Build customer relationships
• Collaborate with R&D and product management
• Communicate with customers
• Manage customer issues
• Monitor customer status
• Research and troubleshoot customer problems
• Support global support services

Perks/Benefits

• N/A

Skills/Tech-stack

BGP | Cloud | Cross-cultural | Cross-cultural communication | Cultural communication | Customer communication | DHCP | DNS | Firewalls | HTTP | HTTPS | IPSec | MPLS | NAT | Networking | Proxy Servers | SD-WAN | SaaS | Security Protocols | TCP/IP | Troubleshooting | VPN | VoIP | WAN