Product Support Management Associate, Ground Control Station
Costa Mesa, California, United States
USD 113K-149K Mid-level Full Time
Tasks
- Analyze customer feedback
- Analyze failure data
- Assess product performance indicators
- Communicate incident status
- Conduct log reviews
- Coordinate technical and non-technical stakeholders
- Debug hardware and software issues
- Diagnose incidents
- Identify reliability trends
- Improve fleet observability
- Maintain product specifications knowledge
- Manage incidents
- Mitigate customer issues
- Perform root cause analysis
- Sustain product deployments
- Track customer concerns
- Triage product incidents
Perks/Benefits
- Commuter benefits
- Comprehensive healthcare
- Life and disability insurance
- Paid time off
- Professional development reimbursement
- Relocation assistance
Skills/Tech-stack
Cause analysis | Command Line | Command-line Interface | Datadog | Debugging | Git | Grafana | Hardware Troubleshooting | Incident Management | Jira | Linux | Log Analysis | Networking | NixOS | Observability | Root Cause Analysis | Root cause | Software Troubleshooting | System Administration | Telemetry | Trend analysis
Education
Regions
Countries
States
Cities
Related jobs
-
Cause analysis | Command Line | Command-line Interface | Datadog | Git401k matching | Commuter benefits | Dental insurance | Disability insurance | Health insuranceMid-level Full TimeCosta Mesa, California, United States7h ago
-
Junior Systems Administrator USD 57K-67KActive Directory | Desk support | Device Management | Google Workspace | Help desk401k matching | Financial wellness counseling | Hybrid work schedule | Medical, dental, vision benefits | Paid vacationEntry-level Full TimeLos Angeles14h ago
-
Senior Global Support Administrator USD 120K-150KAccess Management | Active Directory | Atlassian | Azure AD | DocuSignHybrid workSenior-level Full TimeRedwood City, California, United States17h ago
-
Consolidating/Reporting Specialist USD 136K-184KCompliance reporting | Correlation rules | Cybersecurity monitoring | Dashboard Development | Data Visualization401k matching | 529 College Savings Plan | Continuing education assistance | Dental insurance | Eleven Federal HolidaysSenior-level Full TimeAlexandria, VA19h ago
-
Active Directory | Hardware Troubleshooting | IT Documentation | IT Support | Microsoft 365Remote support roles | Training opportunitiesEntry-level Full TimeAtlanta, United States23h ago
-
Active Directory | Customer support | Hardware Troubleshooting | IT Support | Information securityOn-site and remote support | Professional development opportunitiesEntry-level Full TimeHouston, United States23h ago
-
Active Directory | Communication skills | Hardware setup | IT Support | Information securityEntry-level Full TimeGreenville, United States23h ago
-
Senior-level Full TimeBrooklyn, NY, United States1d ago
-
Senior Cybersecurity Specialist USD 86K-138KAntivirus Management | Cause analysis | Detection Systems | Firewall administration | Incident Response401(k) vesting | Paid parental leaveSenior-level Full TimeDC, United States1d ago
-
Training Specialist USD 86K-148KActive Directory | Ansible | Atlassian Confluence | Atlassian Jira | Benefit AnalysisSenior-level Full TimeMcLean, VA, United States1d ago
-
Security Operations Specialist USD 64K-90KAccess Control | Access Governance | Alarm Monitoring | Alarm triage | Badge ManagementLocal travel | On-call support | Rotating shiftsMid-level Full TimePhoenix - CC17, United States1d ago
-
Junior Linux Administrator USD 62K-95KAWS | Apache | Java | Linux | NetworkingHealth insurance | On-site facilities | Paid time off | Retirement planEntry-level Full TimeStennis Space Center, MS, United States1d ago
-
Lead IT Support Specialist USD 101K-155KEndpoint Management | Hardware Troubleshooting | Help Desk platforms | Help desk | MacOSBonus program | Employee assistance program | Healthcare insurance | Paid time off | Retirement matchingSenior-level Full TimeSan Francisco, CA R1d ago
-
Associate I, IT Support-System Administration USD 60K-72KCustomer Service | IT Helpdesk | MS Office | Mac | NetworkingFlexible work arrangements | Professional development opportunities | Well-being resourcesMid-level Full TimeLas Vegas, NV1d ago
-
Active Directory | Autopilot | CMMC | Customer Service | FirewallMid-level Full TimeMacomb, MI, United States1d ago
-
NOC Technician USD 85K-95KAutomation Scripting | Firewall Configuration | Incident Management | Network Monitoring | Network ProtocolsFlexible work hours | Health insurance | Paid time off | Training opportunities | Transportation allowanceSenior-level Full TimeColorado Springs, CO, United States2d ago
-
Computer Networking | Computer Science | CyberArk | ForgeRock | IAM401k | Dental benefits | Holiday pay | Medical benefits | Sick leaveMid-level Full TimeDallas - 2121 North Pearl Street, …2d ago
-
Monitoring & Incident Management Senior Security Analyst USD 111K-165KAutomation | Data Loss Prevention | Data loss | EDR | Firewall401k | Dental | Discretionary bonus | Hybrid work | MedicalSenior-level Full TimeMetroPark, United States2d ago
-
Incident Responder - Cyber Security USD 148K-246KCause analysis | Cloud Environments | Cyber Security | Incident Response | Network ProtocolsDental insurance | Disability insurance | Life insurance | Medical insurance | Mental health supportMid-level Full TimeCalifornia - San Francisco, United States2d ago
-
Cybersecurity Sales Specialist USD 194K-456KAccount Management | Customer Relationship Management | Customer relationship | Cybersecurity | Market AnalysisHealth benefits | Inclusive work environment | Professional developmentMid-level Full TimeAll, Washington, United States of America2d ago
-
Cybersecurity Sales Specialist USD 194K-456KAccount Management | Business Development | Consultative selling | Customer Relationship Management | Customer relationshipHealth benefits | Inclusive work environment | Professional developmentMid-level Full TimeAll, Washington, United States of America2d ago
-
Cybersecurity Sales Specialist USD 194K-456KAccount expansion | Business Development | Competitor Analysis | Consultative selling | CybersecurityCareer Development Programs | Health benefits | Remote workMid-level Full TimeAll, Washington, United States of America2d ago
-
Sr. Systems Engineer USD 105K-157KAD360 | ADManager | ADaudit | AWS | Active DirectoryHealth benefits | Paid time off | Professional development opportunities | Remote workSenior-level Full TimeWashington, DC2d ago
-
IT/OT Field Systems Lead USD 115K-145KControl Systems | Cybersecurity | Firewall | IT Support | Industrial Control SystemsCareer development opportunities | Flexible work environmentSenior-level Full TimeDurham, North Carolina, United States2d ago
-
Software Engineer 3 USD 107K-145KC++ | Cybersecurity | Git | GitLab | Jupyter NotebooksDental insurance | Disability insurance | Employee referral bonus | Flexible work locations | Life insuranceSenior-level Full TimeFt. Meade, Maryland3d ago