Professional Services Manager
Tasks
- Act as technical escalation point
- Coach and mentor engineers
- Collaborate with product technical account management and engineering teams
- Conduct performance evaluations
- Create technical documentation and solution designs
- Deliver security automation migrations
- Deploy security automation for enterprise customers
- Ensure security automation best practices
- Improve delivery standards
- Integrate security automation solutions
- Lead customer SOAR implementations
- Resolve complex customer issues
- Support career development planning
Perks/Benefits
- Continuous professional development
- Employee volunteering
- Health and wellness benefits
- Inclusive culture
- Remote-first flexibility
- Training programs
Skills/Tech-stack
Customer Integration | Cybersecurity frameworks | Incident Response | Problem Solving | SOAR | SOC Operations | Security Automation | Security Engineering | Solution design | Stakeholder management | Technical documentation
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