IT Help Desk Administrator
Tasks
- Coordinate with vendors and IT teams
- Develop and enforce procedures
- Ensure security compliance
- Identify recurring issues
- Lead incident management processes
- Maintain documentation
- Manage ticketing system
- Monitor performance metrics
- Oversee help desk operations
- Participate in IT projects
- Provide help desk training
- Support onboarding and offboarding
Perks/Benefits
- Disability insurance
- Life insurance
- Medical/Dental/Vision insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Wellbeing resources
Skills/Tech-stack
Active Directory | Customer Service | Documentation | Endpoint Management | Freshservice | Hardware Troubleshooting | ITSM | Jira Service | Jira Service Management | MacOS | Microsoft 365 | Networking | Service Management | ServiceNow | Windows | Zendesk
Education
Regions
Countries
States
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