Technical Support Engineering - Entra ID Authentication
San José, San José Province, CR
USD 85K-185K (estimate) Mid-level Full Time
Tasks
- Assist in support readiness programs
- Collaborate on cross-team technical problems
- Develop support documentation
- Identify and escalate defects
- Provide product and process feedback
- Resolve customer issues
- Share best practices in case triage
- Troubleshoot customer technical issues
Perks/Benefits
- N/A
Skills/Tech-stack
Collaboration | Customer Service | Problem Solving | Product knowledge | Research | Technical documentation | Troubleshooting
Education
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