Help Desk Technician II
New York, NY, United States
USD 70K-78K (estimate) Mid-level Full Time
Tasks
- Assist in troubleshooting network connectivity
- Collaborate with support teams
- Configure and troubleshoot Windows 10 11 and Microsoft 365
- Create and deploy software packages
- Develop IT policies and documentation
- Maintain and update management tools and patch collections
- Manage security alerts and investigate threats
- Provide expert-level support
- Research and recommend hardware and software solutions
- Train users and develop learning modules
Perks/Benefits
- N/A
Skills/Tech-stack
AI | Active Directory | Automation | Azure Active Directory | DHCP | DNS | EDR | Endpoint protection | Group Policy | Microsoft 365 | Networking | Security | Troubleshooting | VPN | Windows 10 | Windows 11
Education
N/A
Regions
Countries
States
Cities
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