Support Escalation Engineer - Azure Networking - Japanese & English Speaker

USD 85K-185K Mid-level Full Time Found 15d ago

Tasks

• Collaborate within and across teams
• Develop technical expertise
• Engage with technical specifics for incident resolution
• Ensure support delivery meets targets
• Identify product defects and contribute to improvements
• Identify technology and process gaps
• Implement support capabilities
• Investigate and resolve issues
• Maintain technical skills
• Participate in community activities
• Participate in training and readiness
• Provide feedback for product improvements
• Troubleshoot customer technical issues

Perks/Benefits

• Career growth
• Flexible work schedule
• Hybrid work model
• Learning opportunities
• Mentorship

Skills/Tech-stack

BGP | Collaboration | Communication | Critical Thinking | Customer support | DHCP | DNS | Firewall | HTTP/S | Hybrid Cloud | IPSec | Layer 2 | Layer 3 | Linux | MPLS | Message Analyzer | Microsoft Azure | Network Administration | Network Monitor | Networking | OSI Model | Operating Systems | Packet sniffers | Private Cloud | Proxy | Public Cloud | SDN | TCP/IP | Troubleshooting | VPN | Virtualization | Windows | Wireshark