Cybersecurity Technical Support Associate (REMOTE)
United States, Remote
R
USD 100K-120K (estimate) Mid-level Full Time
Found 16h ago
Tasks
- Collaborate with engineering teams
- Communicate support updates
- Engage with customers for feedback
- Ensure timely resolution of issues
- Escalate unresolved issues
- Handle multiple client requests
- Maintain SLA for support tickets
- Open and manage trouble tickets
- Provide reassurance to customers
- Track support tickets
Perks/Benefits
Skills/Tech-stack
Communication | Customer Service | Cybersecurity | IT Support | Linux | Log Analysis | Organization | Technical Support | Ticketing systems | Troubleshooting
Education
N/A
Language: en |
Views: 1 |
Clicks: 1
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