RQ09138 - Systems Administrator/Operations Support Specialist - Intermediate
Tasks
- Apply patches and system upgrades
- Conduct service level monitoring and compliance
- Escalate issues to tier 2 tier 3 or vendors
- Implement change requests for mainframe, midrange, and network platforms
- Initiate recovery and escalation procedures
- Maintain operational documentation and training materials
- Monitor OPS services and infrastructure 24/7
- Participate in disaster recovery exercises
- Participate in systrust audits
- Perform system recovery and service restoration
- Respond to high priority incidents and requests
Perks/Benefits
Skills/Tech-stack
Change Management | Disaster Recovery | ITIL | Incident Management | Mainframe | Network Devices | Network Monitoring | Office 365 | Power BI | Remedy | Server OS | Service Monitoring | Storage management | Unix | Windows server | ZOS
Education
N/A
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