Manager, Technical Support
Tasks
- Build global support processes
- Collaborate with customer success on account plans
- Coordinate global follow the sun coverage
- Develop improvement plans
- Document product bugs
- Drive customer satisfaction metrics
- Ensure support readiness for product releases
- Evaluate processes and technology improvements
- Influence product roadmap
- Lead QBR meetings
- Lead customer escalations
- Manage case from detection to resolution
- Manage technical support team
- Perform change management for customer support
- Provide people management and training
- Resolve complex technical issues with engineering
- Set team goals and development plans
Perks/Benefits
- N/A
Skills/Tech-stack
Application Scanning | Application Security | Case management | Change Management | Customer escalation | Customer support | Customer support metrics | Incident Response | Malware analysis | Network Security | Process Improvement | SaaS support | Security operations | Support metrics | Technical Troubleshooting | Threat response | Web Application | Web Application Scanning | Web application security
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Related jobs
-
Technical Support Engineer, India INR 200K-350KCheckpoint | Cisco | Firewall administration | Fortinet | Juniper24x7 coverage support hours | Home office support | Hybrid workMid-level Full TimeNew Delhi, India, IN18h ago
-
IN_Senior Associate_Application Security Risk Manager_Digital Integration_Advisory_Bangalore INR 2486K-3500KApplication Security | Application Security Testing | Application security assessment | Azure | Cloud SecurityFlexibility programmes | Inclusive benefits | MentorshipSenior-level Full TimeBengaluru Millenia, India1d ago
-
IN_Senior Associate_Application Security Risk Manager_Digital Integration_Advisory_Bangalore INR 2486K-3500KApplication Security | Application penetration testing | Azure | Compliance Assessment | Compliance reviewFlexibility programmes | Inclusive benefits | Mentorship | Wellbeing supportSenior-level Full TimeBengaluru Millenia, India1d ago
-
IN_Senior Associate_Application Security Risk Manager_Digital Integration_Advisory_Bangalore INR 2486K-3500KApplication Security | Application development | Azure Data | Azure Data Factory | Cloud SecurityFlexibility programs | Inclusive benefits | Mentorship | Wellbeing supportSenior-level Full TimeBengaluru Millenia, India1d ago
-
IN_Senior Associate_Application Security Risk Manager_Digital Integration_Advisory_Bangalore INR 2486K-3500KApplication Security | Application security assessment | Azure | Cloud Security | Compliance reviewFlexibility programmes | Inclusive benefits | Mentorship | Wellbeing supportSenior-level Full TimeBengaluru Millenia, India1d ago
-
Data Privacy - AVP INR 500K-800KBreach Management | Compliance | Data Breach | Data Breach Management | Data GovernanceExecutive-level Full TimeGurugram, Block 4, DLF Downtown, India1d ago
-
Data Privacy - AVP INR 500K-800KControl Framework | Data Governance | Data Privacy | Governance | Incident ResponseExecutive-level Full TimeGurugram, Block 4, DLF Downtown, India1d ago
-
IN_Senior Associate_Application Security Risk Manager_Digital Integration_Advisory_Bangalore INR 2486K-3500KApplication Security | Application security assessment | Cloud Security | DevOps practices | Information securityFlexibility programmes | Inclusive benefits | MentorshipSenior-level Full TimeBengaluru Millenia, India1d ago
-
IN_Senior Associate_Application Security Risk Manager_Digital Integration_Advisory_Bangalore INR 2486K-3500KApplication Security | Azure | Cloud Security | Information security | Penetration TestingFlexible work programs | Inclusive benefits | Mentorship | Wellbeing supportSenior-level Full TimeBengaluru Millenia, India1d ago
-
IN_Senior Associate_Application Security Risk Manager_Digital Integration_Advisory_Bangalore INR 2486K-3500KApplication Security | Application vulnerability testing | Cloud Security | Compliance | CybersecurityFlexible working arrangements | Inclusive benefits | Mentorship | Wellbeing supportSenior-level Full TimeBengaluru Millenia, India1d ago
-
IN_Senior Associate_Application Security Risk Manager_Digital Integration_Advisory_Bangalore INR 2486K-3500KApplication Security | Application Security Testing | Cloud Security | Information security | Penetration TestingFlexibility programs | Mentorship | Wellbeing supportSenior-level Full TimeBengaluru Millenia, India1d ago
-
Director, Technical Support INR 1500K-2400KAutomation | Cause analysis | Cloud Platforms | Customer Experience | Customer supportExecutive-level Full TimePune, India1d ago
-
Technical Customer Success Manager (Cybersecurity) INR 900K-1475KAccount Management | CentOS | Customer Success | Cybersecurity | Endpoint SecurityHealth benefits | Paid Holidays | Paid time offMid-level Full TimeBengaluru, Karnataka, India1d ago
-
Information Security II-SUPPORT SERVICES-IT Security INR 500K-800K2FA | Access Management | Application Firewall | Cybersecurity Framework | Data Loss PreventionSenior-level Full TimeThane, Maharashtra, India1d ago
-
Cloud Platforms | Data encryption | Identity Management | Network Security | Risk AssessmentSenior-level Full TimeBangalore, Karnataka, India2d ago
-
APAC AppSec Manager, Stores Application Security INR 1228K-1600KApplication Security | Automation | Cloud Computing | Information security | LeadershipFlexible work hours | Inclusive culture | Mentorship opportunities | Work-life harmonyMid-level Full TimeBengaluru, Karnataka, IND2d ago
-
Technical Program Manager, Stores Application Security INR 1200K-1552KProcess Improvement | Program coordination | Project Management | Relationship building | Risk ManagementCareer development | Diversity and inclusion | Flexible hours | Mentorship | Work-life balanceMid-level Full TimeBengaluru, Karnataka, IND2d ago
-
AWS | Azure | Cloud Security | Cybersecurity | IAMCareer growth | Flexible work arrangements | Health benefits | Professional developmentSenior-level Full TimeBangalore - RGA Tech Park, India2d ago
-
Senior Manager – Platform Automation (SRE/DevOps) INR 1800K-2400KAgentic Workflows | Ansible | Business Continuity | CI/CD | Cloud ComputingDental coverage | Private medical coverage | Travel insuranceSenior-level Full TimeIND PUNE FL7, India2d ago
-
Senior-level Full TimeIndia - Bangalore - 5th floor, …2d ago
-
Program Manager, Stores Application Security INR 1200K-1600KContinuous Improvement | Cross-Functional Collaboration | Cross-functional | Functional collaboration | Process ImprovementFlexible work hours and arrangements | Mentorship and career growth | Training and learning resources | Work-life balanceMid-level Full TimeBengaluru, Karnataka, IND2d ago
-
Cybersecurity Engineer 5 INR 1294K-2047KCause analysis | Communication skills | Crisis management | Cybersecurity | Incident ManagementMid-level Full TimeECP01 - E City Park, (ECP01), …3d ago
-
Technical Program Manager, Stores Application Security INR 1200K-1600KCommunication | Negotiation | Problem Solving | Process Improvement | Project ManagementCareer growth resources | Flexible work hours | Inclusive culture | Mentorship | Work-life balanceMid-level Full TimeBengaluru, Karnataka, IND4d ago
-
SOC Lead/Manager INR 2695K-3487KCommunication | Cybersecurity frameworks | EDR | Incident Response | LeadershipCollaborative environment | Professional growth opportunitiesSenior-level Full TimeNoida Berger Tower, India4d ago
-
Manager, Security Operations (SecOps) INR 3222K-4600KAWS | Apps Script | Azure | Bash | Cloud SecurityFlexible work hours | Health insurance | Professional development opportunitiesSenior-level Full TimeBengaluru, Pune6d ago