Salesforce Administration & Operations Manager
Summit Healthcare Mgmt, United States
USD 86K-114K (estimate) Mid-level Full Time
Tasks
- Administer Salesforce platform for BD Admissions and patient acquisition
- Conduct CRM compliance auditing and activity validation
- Coordinate Salesforce integrations with call center marketing automation VOB EMR EHR and BI tools
- Coordinate referral source setup and partnership documentation
- Enforce data governance standards and referral source data integrity
- Ensure CRM processes align with HIPAA and organizational compliance requirements
- Manage releases enhancements documentation change management and user support
- Manage users profiles permissions roles workflows flows validation rules dashboards reports
- Monitor inquiry attribution accuracy
- Plan manage territories and facility onboarding and offboarding within Salesforce
- Produce operational and executive reporting and ad hoc analytics
- Provide CRM training office hours and adoption support
- Support lead routing referral tracking and admissions workflows
Perks/Benefits
- N/A
Skills/Tech-stack
CRM Compliance | Call Routing | Contact center | Data Governance | Data Integrity | Data Quality | EHR | EMR | Excel | HIPAA | Lead routing | Marketing Automation | Power BI | Salesforce | Salesforce Dashboards | Salesforce Data Integrity | Salesforce Flows | Salesforce Reports | Salesforce Validation Rules | Salesforce data | Salesforce integration | Salesforce workflows | Tableau | Territory Management | Validation Rules
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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