Security Engineer (L1)
Tasks
- Apply remedies and preventative measures
- Collaborate with stakeholders for faster diagnosis
- Coordinate repair requests for resolution
- Create and maintain incident reports
- Document and close resolved incidents
- Escalate unresolved incidents
- Identify problems and errors before occurrence
- Investigate and diagnose incidents
- Investigate causes and identify root cause
- Log incidents with required detail
- Maintain configuration items and track changes
- Maintain knowledge of supported specialisms
- Maintain support process
- Monitor security to prevent unauthorized changes
- Monitor service delivery against service level agreements
- Perform preventive maintenance tasks
- Provide client feedback and update ticketing tools
- Provide remote technical support
- Provide service recovery after resolution
- Resolve problems using agreed procedures
- Track log and correct configuration item data
- Update knowledge articles
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Cisco | Configuration Management | Firewall | Incident Management | Intrusion Detection | Intrusion Detection System | Intrusion Prevention | Intrusion Prevention System | Microsoft | Proxy | Remote Support | Root Cause Analysis | Root cause | Security monitoring | Service Assurance | Service Level | Service Level Agreements | Troubleshooting
Education
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