Security Operations Engineer - Product Supportability
Tasks
- Act as SME for secure device product portfolio
- Conduct root cause analysis and remediation plans
- Create and improve SOPs for helpdesk
- Create and improve troubleshooting guides
- Drive automation to improve supportability
- Monitor customer incidents and helpdesk performance
- Partner with product engineering on product improvements
- Resolve escalated customer incidents
- Support operations
- Translate customer requirements to technical and non technical teams
Perks/Benefits
- N/A
Skills/Tech-stack
Access Management | Automation | Azure | Cause analysis | Customer Experience | Data analytics | Identity and Access Management | Identity and access | Incident Management | Kusto | Networking | PowerBI | Reliability Engineering | Root Cause Analysis | Root cause | SQL | Security operations | Site Reliability | Site Reliability Engineering | Technical Support | Windows Troubleshooting
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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