Security Operations Specialist
Mississauga / Forsythe - ON, Canada
CAD 66K-92K Entry-level Full Time
Tasks
- Analyze service performance trends and anomalies
- Capture and analyze network packets
- Create knowledge base articles
- Develop standard operating procedures
- Escalate unresolved issues
- Handle cyber incidents
- Identify workflow improvements to reduce false positives
- Maintain customer satisfaction
- Manage client tickets and support calls
- Manage system configurations
- Monitor and resolve support requests
- Perform operating system deep analysis
- Perform root cause analysis
- Provide mentorship and guidance
- Provide technical knowledge transfer
- Repair appliances and network infrastructure
- Restore systems from backup
- Support enterprise IT infrastructure
- Track and escalate SLA breaches
- Troubleshoot managed security services technologies
- Troubleshoot system crashes and bug fixes
- Work weekends holidays and overtime
Perks/Benefits
- N/A
Skills/Tech-stack
Backup and Restore | Cause analysis | Client Support | Configuration Management | Cybersecurity | Delivery improvement | Endpoint Security | Enterprise IT | Enterprise IT support | False positive reduction | IT Support | Incident Response | Information security | Knowledge Base | Knowledge base management | Knowledge sharing | Managed Security Services | Managed security | Network Security | Operating System | Operating procedures | Operating system analysis | Packet Capture | Performance Monitoring | Root Cause Analysis | Root cause | SLA management | Security Services | Security administration | Service Delivery | Service Delivery Improvement | Service Performance | Service performance monitoring | Standard Operating Procedures | System analysis | System repair | Ticket management | Troubleshooting | Workflow Optimization
Education
Associate Degree | Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | PhD
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