Senior Associate, Customer Analytics and Insights
Tasks
- Analyze customer journey performance
- Build KPI dashboards
- Build customer health frameworks
- Define and standardize metrics
- Establish reporting cadences
- Evaluate customer facing tools with analytics
- Execute ad hoc analysis
- Execute recurring analysis
- Identify early customer risk signals
- Maintain recurring reporting
- Prepare executive summaries and recommendations
- Provide analytical input for process improvement
- Track customer cohorts over time
- Translate business questions into structured analyses
Perks/Benefits
- N/A
Skills/Tech-stack
AI tools | Cohort Analysis | Customer Journey | Customer Journey Analytics | Dashboarding | Data Analysis | Data Visualization | Data-Driven Decision Making | Data-driven | Decision Making | Excel | Journey Analytics | KPI Reporting | Metric Standardization | Microsoft SQL | Power BI | Tableau
Education
N/A
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