Senior Cloud Support Engineer - Security
Tasks
- Accelerate time to resolution
- Analyze logs and root cause
- Collaborate with engineering and product
- Document solutions in knowledge bases
- Draft and validate AI assisted responses
- Investigate Snowflake connectors and tools
- Manage customer cases
- Own incident lifecycle
- Perform technical triage
- Provide customer guidance via email web and phone
- Report bugs and feature requests
- Support on call rotations and escalation handling
Perks/Benefits
- N/A
Skills/Tech-stack
ADFS | AWS | AWS Key Management Service | AWS PrivateLink | Access Control | Access Management | Azure Key Vault | Azure Private Link | Cloud KMS | Cloud platform | DNS | Data Sharing | Data Warehouse | Data replication | Database systems | Encryption | Entra ID | Firewalls | GCP Private Access | Google Cloud | Google Cloud KMS | Google Cloud Platform | HTTP | HTTPS | Identity and Access Management | Identity and access | JDBC | Key Management Service | Key Vault | Linux | Load balancers | MFA | MacOS | Microsoft Azure | Networking | OAuth | ODBC | Okta | OneLogin | PKI | PingFederate | Private Access | Private Link | Proxies | Public Key Infrastructure | Public key | RBAC | REST API | Role-Based Access | Role-Based Access Control | SAML | SCIM | SQL | SSL/TLS | SSO | Secure views | Snowflake | TCPIP | Web Security | Windows | X509
Education
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