Senior Customer Experience Engineer, Security
AU; Auckland, Auckland, NZ
NZD 117K-166K (estimate) Senior-level Full Time
Tasks
- Advocate customer requirements
- Collaborate with customers and internal teams
- Coordinate engineering engagement
- Drive root cause analysis
- Identify systemic issues
- Influence product direction based on feedback
- Lead incident response
- Lead technical escalations
- Manage 24x7x365 escalations
- Serve as primary technical point-of-contact
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Cloud Security | Crisis management | Enterprise Security | Enterprise Security Operations | Escalation management | Incident Response | Regulatory Compliance | Risk Management | Root Cause Analysis | Root cause | Security Architecture | Security operations | Technical Troubleshooting | Threat hunting
Education
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