Senior Customer Success Associate (Federal)

USD 96K Senior-level Full Time Found 4d ago

Tasks

• Address customer inquiries
• Analyze usage data
• Build relationships with stakeholders
• Communicate product benefits
• Conduct check-in meetings
• Coordinate internally to resolve issues
• Drive client engagement
• Gather feedback for product improvements
• Identify and mitigate satisfaction risks
• Identify upselling opportunities
• Maintain customer health records

Perks/Benefits

• 401k match
• Access to lab offerings
• Home-office allowance
• Medical/Dental/Vision
• Paid leave
• State-of-the-art equipment
• Training budget

Skills/Tech-stack

Active Listening | Customer Success | Cyber Defense | Cybersecurity Fundamentals | Data Analysis | Handling objections | Internal collaboration | Pentesting | Relationship building | SaaS | Sales Processes | Stakeholder management