Senior Customer Success Engineer
Tasks
- Accelerate SASE integrations
- Act as customer advocate for product improvements
- Coach cloud security change management governance center of excellence
- Coordinate issue resolution with engineering teams
- Deliver remote access VPN troubleshooting and guidance
- Develop feature mapping to business benefits
- Enable secure customer environments
- Identify customer risks and escalate
- Implement and operationalize SASE solutions
- Manage customer escalations
- Provide day-to-day technical support
Perks/Benefits
Skills/Tech-stack
Authentication Protocols | BGP | Bash | CASB | Consulting | DLP | EIGRP | Firewalls | IPSec | LDAP | Linux | OSPF | PKI | Post-sales | Pre-sales | Project Management | Python | RADIUS | Remote Access | Remote Access VPN | Routers | Routing | SAML | SASE | SSE | SSL | SSO | Switches | TCPIP | Technical Support | Traffic generators
Education
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